Conditions d’utilisation

1. Overview

This website is operated by Seoulia. Throughout the site, the terms “we”, “us” and “our” refer to Seoulia. Seoulia is proudly owned and operated by TIANMU LLC. By visiting our website, accessing our content, or purchasing products from us, you agree to be bound by the following Terms of Service, including all additional terms, conditions, and policies referenced herein or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our services.

2. Online Store & Eligibility Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority in your jurisdiction and have given us express consent to allow any of your minor dependents to utilize this website.

You are strictly prohibited from using our products or services for any illegal, deceptive, or unauthorized purpose. You must not violate any governing laws within your local jurisdiction (including but not limited to intellectual property, import regulations, and consumer safety laws) when interacting with our store or placing an order. You must not transmit any worms, viruses, malware, or code of a destructive nature. A breach or violation of any of these Terms will result in an immediate termination of your access to our services.

3. General Conditions

We reserve the right to refuse service to anyone for any legitimate business reason at any time.

You acknowledge and agree that your content (excluding payment credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card and financial payment data is always encrypted during transmission over secure merchant networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission from us.

4. Accuracy, Completeness, and Timeliness of Information

While we make every reasonable effort to maintain current, complete, and accurate disclosures on our website, we are not responsible if information made available on this site is occasionally inaccurate or out-of-date.

Product data, warehouse availability, consumer pricing, shipping parameters, and regional promotional offerings may be altered, corrected, or updated at any time without prior notification. We reserve the right to correct any typographical errors or omissions even after an order has been submitted.

5. Products, Descriptions, and K-Beauty Disclaimer

Seoulia offers an curated assortment of authentic Korean beauty products, including skincare, makeup, hair care, body care, beauty tools, and curated cosmetic sets.

We strive to display product images, component descriptions, retail pricing, and stock levels as accurately as possible. However, actual product packaging, outer box designs, barcode typography, and structural coloration may vary slightly across production batches, manufacturer revisions, or regional supplier adjustments. Product images are provided for illustrative purposes only.

Beauty Product Disclaimer: Skincare and cosmetic formulations can affect individuals differently. Individual skin types, allergies, chemical sensitivities, and dermatological reactions vary from person to person. Seoulia does not provide professional medical, dermatological, or clinical treatment advice. All product data, ingredient sheets, and usage suggestions listed on this website are intended for general consumer reference only. If you possess hypersensitive skin, known cosmetic allergies, underlying medical concerns, or are under active professional medical care, please consult a qualified healthcare practitioner or dermatologist before utilizing any beauty formulation. Immediately discontinue use and seek professional medical guidance if irritation, allergic responses, or adverse reactions occur.

6. Sourcing, Authenticity, and Brand Trademarks

Seoulia is firmly dedicated to providing 100% authentic Korean beauty items procured directly through authorized Korean distribution channels, suppliers, and fulfillment specialists. All inventory systematically undergoes physical verification checks, including batch packaging reviews and quality confirmation, prior to departing our facilities. To safeguard our supply chains and global enterprise operations, Seoulia retains the right to handle proprietary business names, commercial contracts, and direct logistics partner names privately. Relevant verification documentation will be shared securely with merchant banks, payment gateways, regulatory authorities, or advertising platforms during standard verification assessments.

We market and distribute independent third-party beauty brands. Unless explicitly stated otherwise, Seoulia does not assert proprietary ownership, global manufacturing rights, exclusive trademark licenses, or official web representation rights over these individual brands. All brand names, logos, registered trademarks, and item designs belong exclusively to their respective owners and are leveraged strictly for product identification and consumer classification purposes.

7. Pricing, Quantities, and Financial Billing

All prices displayed on our products are subject to dynamic adjustment without prior notice. Product availability remains dependent on global supplier allocations, logistics conditions, and destination import limitations.

We reserve the right, at our sole discretion, to limit the purchase quantities of any products or services offered per individual, per household, or per transaction. We retain the right to discontinue any product assortment at any time.

In the event that an item within your order becomes unavailable after purchase confirmation, our customer support team will contact you directly to propose an equivalent product alternative, adjust the remaining order balance and issue a partial refund, or execute a total order cancellation and complete financial refund.

8. Orders, Billing, and Account Integrity

We reserve the standard right to refuse, restrict, or cancel any purchase order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per individual buyer, per domestic household, or per commercial order. These adjustments may encompass orders placed by or under the same registered customer profile, the same credit card account, or matching billing and shipping addresses. If we adjust or cancel a transaction, we will attempt to notify you via the email address, billing address, or phone number supplied during checkout.

You agree to provide complete, current, and accurate purchase and account data for all transactions conducted at our store. You agree to promptly maintain and update your profile parameters, including email addresses, physical shipping locations, and payment card details, so that we can successfully process your transactions and contact you as required.

9. Shipping, Fulfillment, and Customs Regulations

Seoulia currently provides fully trackable international shipping fulfillment to the following destination countries:

  • United States
  • Canada
  • Australia
  • Germany
  • France
  • United Kingdom

All orders are securely packaged and dispatched from our primary international logistics hub situated in Seoul, South Korea, or from partner fulfillment facilities.

Following payment authorization, orders are systematically processed and packed within 1 to 3 Business Days (Monday to Friday, excluding weekends and official public holidays). Orders are subject to our standard daily Order Cut-off Time of 5:00 PM EST.

Our Standard Shipping transit time commonly spans 5 to 8 Business Days following carrier dispatch, depending on destination customs clearance, seasonal carrier sorting volumes, and local delivery networks. All shipping fees are computed accurately according to structural package weights and are transparently declared on the checkout page prior to final payment processing. All delivery windows remain estimated targets and are not contractually guaranteed arrival dates.

Customs and Import Taxes: International consignments may be subject to regional import taxes, customs duties, VAT/GST assessments, or local border handling fees upon arrival in your destination country. Unless clearly itemized and paid through explicit tax configuration interfaces during checkout, these cross-border regulatory fees are completely excluded from our base product price and shipping outlays. The final recipient retains total individual fiscal accountability for settling all required import declarations and customs charges. Seoulia possesses no control over national tariff policies and is not liable for parcel rejections, clearance delays, or delivery failures resulting from unpaid customs fees or address inaccuracies.

10. Returns, Exchanges, and Refunds

All product returns, exchanges, and financial refunds are strictly managed in accordance with our standalone Return & Refund Policy.

We uphold a clear 30-day return window from the verified delivery date. To comply with international safety regulations and consumer cosmetic hygiene parameters, beauty products must remain 100% unopened, unused, untampered with, and enclosed within their immaculate original retail box with all protective seals intact to qualify for a return or exchange.

Seoulia charges $0.00 for restocking fees. For customer remorse returns (including change of mind or ordering incorrect items), the buyer holds sole accountability for organizing and funding the return shipping outlays. If a return is caused by an operational error on our part (such as a damaged, defective, or incorrect product), Seoulia will cover the return costs and issue a prepaid shipping solution.

Buyers must contact support@shopseoulia.com to receive authorized return instructions and a designated local return address before mailing any physical items back. Shipments sent without prior written authorization will be automatically rejected. Original shipping charges, customs duties, and import taxes are non-refundable.

11. Errors, Inaccuracies, and Omissions

Occasionally, information on our store may contain typographical inaccuracies, technical omissions, or errors regarding product descriptions, retail pricing, regional promotions, shipping outlays, transit durations, or product inventory. We reserve the absolute right to resolve any errors, inaccuracies, or omissions, and to modify data or cancel purchase orders if any information on the website is found to be incorrect at any time without prior notice (including after you have finalized your transaction).

12. Prohibited System Uses

In addition to alternative operational restrictions detailed across these Terms of Service, you are strictly prohibited from utilizing the website, its source code, or its consumer content:

  • For any unlawful purpose or to solicit others to engage in illegal acts.
  • To violate any international, federal, state, or local laws, ordinances, and border regulations.
  • To infringe upon or violate our proprietary intellectual property rights or the intellectual property rights of third parties.
  • To submit false, intentionally misleading, or fraudulent information.
  • To upload or transmit viruses, malware, or any other type of malicious software code designed to interfere with e-commerce operations.
  • To harvest, track, or scrape the personal data of other visitors.
  • To spam, phish, pharm, pretext, spider, crawl, or scrape site infrastructure.
  • To bypass, disrupt, or circumvent the underlying security parameters of the website or connected payment servers.

We reserve the immediate right to terminate your account profile and access to our services for violating any of these prohibited usage parameters.

13. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, completely timely, secure, or entirely error-free. The website, its digital functions, and all products shipped to you are provided on an “as is” and “as available” basis for your consumer use, except as explicitly stated by us or required by applicable consumer law.

To the maximum extent permitted by applicable law, Seoulia, TIANMU LLC, and our officers, directors, employees, affiliates, agents, logistics contractors, or product suppliers shall not be held liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, lost data, replacement outlays, or similar damages—arising from your use of the website, or for any claims connected to products purchased through our platform.

14. Indemnification

You agree to indemnify, defend, and hold harmless Seoulia, TIANMU LLC, and our parent entities, subsidiaries, affiliates, partners, directors, agents, logistics providers, and employees from any third-party claim, liability, or financial demand (including reasonable legal fees) arising out of your breach of these Terms of Service, or your violation of any national law or the proprietary rights of a third party.

15. Severability & Termination

Severability: If any provision of these Terms of Service is determined by a court of competent jurisdiction to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the maximum extent permitted by applicable law. The unenforceable segment shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of any remaining provisions.

Termination: These Terms of Service remain fully effective unless and until officially terminated by either you or us. You may terminate these Terms at any time by ceasing all use of our website and e-commerce services. If, in our sole judgment, you fail to comply with any covenant or provision within these Terms, we may terminate this agreement immediately without notice, remaining liable for balances up to the date of termination.

16. Governing Law

These Terms of Service, along with any independent corporate agreements whereby we provide retail services to you, shall be governed by, construed, and enforced in accordance with the laws applicable to TIANMU LLC (State of Delaware, United States), without regard to conflict of law principles, unless otherwise required by mandatory regional consumer protection statutes.

17. Contact Information

Questions regarding these official Terms of Service should be directed to our merchant headquarters:

  • Customer Support Email: support@shopseoulia.com
  • Corporate Inquiries Email: info@shopseoulia.com
  • Customer Support Hotline: +1 (302) 487-5840
  • Official Operational Hours: Monday to Friday, 10:00 AM – 6:00 PM EST (GMT-5)
  • Registered Corporate Headquarters: TIANMU LLC, 8 The Grn, Ste R, Dover, Delaware 19901, United States.
  • Korea Fulfillment Hub: N029, 602, Yeongdong-daero, Gangnam-gu, Seoul, 06083, Republic of Korea.