Legal notice

This Legal Notice provides official information about the operator of this website and outlines the legal terms governing the use of Seoulia’s website, content, products, and services.

1. Website Operator & Corporate Identification

This website is owned and operated by Seoulia. All operational backend functions, financial transactions, and merchant liabilities are legally managed by TIANMU LLC, a corporate entity incorporated under the laws of the State of Delaware, United States.

  • Trade Name: Seoulia
  • Operating Entity: TIANMU LLC
  • Registered Business Address: TIANMU LLC, 8 The Grn, Ste R, Dover, Delaware 19901, United States
  • Customer Support Email: support@shopseoulia.com
  • Corporate Inquiries Email: info@shopseoulia.com
  • Official Contact Telephone: +1 (302) 487-5840
  • Customer Support Operational Hours: Monday to Friday, 10:00 AM – 6:00 PM EST (GMT-5)

2. Global Sourcing & Fulfillment Center

Seoulia works in direct coordination with supply chain networks and logistics infrastructure based in South Korea to manage authentic product sourcing, international quality control, and secure global order assembly.

  • Korea Fulfillment Coordination Center: N029, 602, Yeongdong-daero, Gangnam-gu, Seoul, 06083, Republic of Korea
  • Important Fulfillment Notice: The South Korea logistics address listed above is strictly dedicated to corporate supply chain management and international customs dispatch. It is NOT an authorized return mailing hub. Please do not send physical merchandise returns to this address. Authorized local return locations will be explicitly provided to buyers in writing upon the validation of a return request by our customer support team.

3. Value Added Tax (VAT) & Tax Responsibility

  • VAT Registration Status: N/A (Seoulia is owned and operated by a United States enterprise entity).
  • Cross-Border Levies Statement: For international orders dispatched to countries outside the United States, destination border enforcement offices may impose regional customs duties, import tariffs, VAT/GST parameters, or carrier brokerage clearings upon destination port entry. Unless accurately integrated and paid during the checkout sequence via verified tax computation interfaces, all such regulatory import fees remain the sole financial accountability of the consumer.

4. Shipping & International Dispatch Policies

Seoulia coordinates fully insured and trackable international Standard Shipping to the following destinations:

  • United States
  • Canada
  • Australia
  • United Kingdom
  • Germany
  • France
  • Order Cut-off Time: 5:00 PM EST (Monday to Friday).
  • Order Processing Window (Handling Time): 1 to 3 Business Days (Monday to Friday, excluding domestic and international statutory holidays).
  • Carrier Transit Duration (Transit Time): 5 to 8 Business Days following direct courier handoff, depending heavily on regional border clearance speed and local infrastructure capacities.
  • Logistical Pricing: Total shipping fees are calculated precisely based on dynamic gross packaging weights and are explicitly declared to buyers at the final checkout interface prior to payment authorization. All delivery timelines represent estimated operational targets and are not contractually guaranteed dates.

5. Returns, Replacements, and Store Refunds

All product returns, exchanges, and financial credit cancellations are strictly regulated by our standalone Return & Refund Policy.

  • Return Authorization Window: Return requests must be formally logged within 30 days of delivery.
  • Hygiene & Safety Requirements: Due to strict international public health guidelines governing cosmetics, beauty products, and skincare items, returned goods must remain completely unopened, unused, and undamaged within their original factory boxes with all protective security seals intact.
  • Logistical Outlays: The customer assumes full responsibility for arranging and paying for trackable return shipping costs on change-of-mind or customer remorse returns. Seoulia assumes 100% fiscal accountability and provides prepaid return paths if an item is verified by our team to have arrived damaged, defective, or incorrect.

6. Website Disclosures & Product Information

Seoulia markets an independent catalog of Korean beauty products, including skincare, makeup formulations, hair treatments, body care, and cosmetic tools.

  • Product Visuals and Variations: We make every reasonable effort to display product dimensions, ingredient sheets, and base coloration accurately. However, actual retail packaging typography, manufacturing batch materials, and regional outer box updates may vary slightly across distributor allocations. Product graphics are utilized strictly for baseline shopping reference.
  • Dermatological Disclaimer: Cosmetic formulations interact differently based on individual skin conditions, biological factors, and personal chemical sensitivities. Seoulia does not offer clinical medical advice, professional dermatological diagnostics, or prescriptive beauty advice. If you possess hypersensitive skin, known cosmetic allergies, or are under active medical supervision, please consult a qualified healthcare professional or dermatologist before using any beauty product. Immediately cease use if physical irritation or discomfort occurs.

7. Intellectual Property & Third-Party Trademarks

  • Third-Party Brand Identification: Seoulia distributes authentic inventory created by independent third-party beauty brands. Unless explicitly stated in writing, Seoulia does not assert proprietary ownership, exclusive global distribution rights, or official brand representation over these third-party corporations. All corporate trademarks, brand logos, and original product formulas belong entirely to their respective legal owners and are leveraged here solely for product identification and retail reference.
  • Seoulia Intellectual Property: Unless otherwise declared, all custom website design structures, page copy layouts, graphic arrangements, brand positioning statements, and custom site content are the protected property of Seoulia and TIANMU LLC. Unauthorized duplication or commercial exploitation is prohibited without prior written consent.

8. Limitation of Liability

To the maximum extent permitted by applicable consumer protection laws, Seoulia and TIANMU LLC shall not be held liable for any direct, indirect, accidental, or consequential damages resulting from the use of this storefront, reliance on general information materials, or the interaction with products distributed through this platform.

9. Governing Law

This Legal Notice, along with all associated e-commerce policies (Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy), shall be governed by, interpreted, and enforced in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.