Contact Us

Thank you for visiting Seoulia. If you have questions about your order, shipping, product availability, returns, or general inquiries, our dedicated team is here to assist you.

To help us respond faster, please include your Order Number and the Email Address used at checkout when contacting us regarding an order.

Company & Merchant Information

Seoulia is proudly operated by TIANMU LLC, a legally registered entity in the United States, with our premium fulfillment coordination centered in South Korea.

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Registered Business Address

TIANMU LLC
8 The Grn, Ste R
Dover, Delaware 19901
United States

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Korea Fulfillment Hub

N029, 602, Yeongdong-daero
Gangnam-gu, Seoul
Republic of Korea

Important Notice Regarding Returns: The addresses listed above are for business registration and fulfillment operations only. Please do not mail any returns to these addresses. For returns, please contact our support team to receive an authorized return label and local return address instructions.

Customer Support Channels

Customer Support Email

support@shopseoulia.com

For order inquiries, tracking updates, return requests, and general assistance.

Phone Support

+1 (302) 487-5840

Available for direct support during our official business hours.

Business & Partnerships

info@shopseoulia.com

For suppliers, wholesale opportunities, media, and B2B collaborations.

Customer Support Hours

Operational Hours

Monday to Friday: 10:00 AM – 6:00 PM EST (Eastern Standard Time / GMT-5)

Saturday & Sunday: Closed

We strive to respond to all inquiries within 1–2 business days. Please note that response times may be slightly longer during holidays or peak seasonal volumes.

Send Us a Message

Have a quick question? Fill out the form below, and our support team will get back to you as soon as possible. If applicable, please mention your order number for faster troubleshooting.