Privacy policy

1. Introduction

At Seoulia, we are deeply committed to protecting the privacy and security of our customers' personal information. This Privacy Policy details how Seoulia collects, uses, discloses, and safeguards your personal data when you visit our website, create an account, place an order, contact customer support, or otherwise interact with our store.

Seoulia is proudly owned and operated by TIANMU LLC. By accessing our website, subscribing to our communications, or purchasing products from us, you acknowledge and agree to the collection, transfer, storage, and processing practices described herein.

2. Information We Collect

We collect personal information that you intentionally provide to us and data that is automatically captured by our systems when you engage with our store.

Information Provided Directly by You:

  • Identity Data: Full name, age range, and gender preferences.
  • Contact Data: Email address, telephone number, billing address, and physical shipping address.
  • Transactional Data: Order records, purchased items, product quantities, dynamic shipping fees, and regional tax evaluations.
  • Support Interactions: Customer care emails, message logs, submitted claims, refund or exchange request details, and uploaded product images or verification documents.
  • Preferences Data: Marketing opt-in choices, newsletter subscriptions, and preferred beauty or skincare categories.

Information Collected Automatically:

When you navigate through our store, our e-commerce infrastructure automatically captures specific device and telemetry metrics via standard server logs, cookies, and pixel tags. This includes:

  • IP address, geographical location data, and network provider details.
  • Device variables, hardware model, operating system architecture, and browser types.
  • On-site navigation timelines, internal referral paths, specific pages viewed, clickstream sequences, and shopping cart additions.

3. Payment Processing & Data Security

To guarantee maximum protection for your transaction security, Seoulia relies exclusively on secure, industry-leading third-party payment gateways.

  • No Card Storage Policy: Seoulia does not ingest, transmit, or retain full credit card numbers, CVV validation codes, or active banking credentials on our internal databases or server repositories.
  • Secure Payment Channels: All financial transactions are structured, encrypted, and completely managed by authorized credit card clearers and merchant processors (such as Visa, Mastercard, PayPal, and Shopify Payments). These external gateways validate transaction records according to PCI-DSS compliance regulations and individual corporate privacy architectures.

4. How We Use Your Personal Information

We orchestrate your personal data primarily to execute core commercial obligations and provide an uninterrupted international e-commerce experience. We process information to:

  • Verify identity parameters, prevent fraudulent account behavior, and assess transaction safety.
  • Process, assemble, pack, and fulfill purchase orders.
  • Interface with international logistics couriers to coordinate global product tracking and final delivery.
  • Deliver purchase receipts, shipping alerts, logistical status adjustments, and immediate customer care updates.
  • Address and complete product returns, product swaps, missing item investigations, or store refunds.
  • Evaluate aggregated traffic dynamics to optimize web layout configurations and brand assortment profiles.
  • Deliver targeted product announcements, special promotional bundles, and seasonal K-Beauty arrivals if you have opted in to receive marketing communications.
  • Comply with active regulatory frameworks, tax bookkeeping rules, corporate audit requirements, or local customs legal protocols.

5. Information Sharing and Third-Party Disclosures

Seoulia does not sell your personal data to commercial firms for monetary profit. We share specific datasets strictly with trusted, authorized third-party business contractors to coordinate business infrastructure, including:

  • E-Commerce Hosting Platforms: Shopify, which provides the underlying digital architecture powering our international store.
  • Payment Processing Networks: Financial service channels and clearing entities that authorize secure buyer card processing.
  • Logistics & Warehousing Vendors: Global freight specialists, shipping carriers, and regional postal systems that orchestrate route sorting and home delivery.
  • International Sourcing Partners: South Korea-based distribution hubs and supply chain coordinators that finalize international sorting and fulfillment operations.
  • Regulatory Authorities: Customs entry brokers, border control offices, state tax agencies, and legal advisors when mandatory to clear imports or satisfy compliance rules.
  • Digital Communication Systems: Email infrastructure programs and customer relationship management tools that transmit corporate notices or requested newsletters.

6. International Data Transfers

Seoulia operates on a global scale, serving customers across the United States, Canada, Australia, the United Kingdom, Germany, and France. To source and ship original products, your personal parameters may be transferred to, stored in, and processed across external server hubs outside your home nation—specifically within the United States, South Korea, Canada, and global cloud networks utilized by Shopify.

Please note that local data protection frameworks in these destination jurisdictions may vary from the civil privacy standards enforced within your region. By shopping with us, you consent to the cross-border relocation of your data under standard industry security controls.

7. Cookies, Web Tracking, and Analytics

Our digital storefront utilizes first-party and third-party cookies, invisible pixels, and browser caching to remember shopper choices, identify returning visitors, and automate core shopping cart functions.

  • Functional Tracking: Cookies help maintain active sessions, remember items added to your cart, and secure your checkout path.
  • Performance Analytics: We use diagnostic scripts to measure aggregate digital performance, track ad campaign attribution, and isolate site errors.
  • User Authority: You have the power to block or clear standard cookies by altering your web browser settings. Please note that restricting tracking files may prevent the shopping cart from storing your choices, which could disrupt the checkout sequence.

8. Regional Privacy Rights (GDPR & CCPA Compliance)

Depending on your legal residence (specifically if you are shopping from the United Kingdom, the European Economic Area, Canada, or specific US jurisdictions like California), you possess clear civil entitlements under regional data safety frameworks. These entitlements include:

  • The Right to Access: You can request an explicit structural record of the personal data points we currently retain regarding your identity.
  • The Right to Correction: You can request immediate edits to inaccurate, out-of-date, or incomplete contact and delivery records.
  • The Right to Erasure: You can request that we completely delete your non-transactional personal histories from our permanent databases.
  • The Right to Opt-Out: You can unsubscribe from marketing lists at any time by clicking the "Unsubscribe" path embedded at the bottom of our emails.

To exercise any of these options, please contact our privacy compliance officer directly at support@shopseoulia.com. We may request appropriate verification documents to confirm your identity before adjusting data records. Please note that we are legally required to retain specific historical order parameters for tax audits, corporate accounting, and ongoing fraud reviews.

9. Data Retention and Security

We retain your personal records only for the minimum operational window necessary to fulfill purchase agreements, finalize shipping deliveries, handle product liabilities, and satisfy institutional tax requirements.

While we employ rigorous physical and electronic data protection protocols across our digital environment, no electronic storage architecture or open web communication method is completely bulletproof. As a result, we cannot guarantee absolute data protection against unauthorized data breaches.

10. Children’s Privacy

Our beauty catalog and international services are intended exclusively for adults. Seoulia does not intentionally collect or process personal data from children under the age of 13 (or the minimum legal age limit defined by your regional jurisdiction). If you suspect that a minor has provided us with identifying data records, please notify us immediately so we can remove the data from our systems.

11. Policy Modifications

We adjust and refresh this Privacy Policy periodically to reflect changes in our logistics methods, corporate restructuring, or international laws. Any updates will be published directly on this page with an updated modification timeline. Your ongoing use of our store after changes are made confirms your agreement to the modified policy terms.

12. Contact Information

For any questions regarding our data protection methods, regional privacy requests, or security policies, please contact our corporate merchant headquarters:

  • Customer Support Email: support@shopseoulia.com
  • Corporate Operations Email: info@shopseoulia.com
  • Customer Support Hotline: +1 (302) 487-5840
  • Official Business Hours: Monday to Friday, 10:00 AM – 6:00 PM EST (GMT-5)
  • Registered Corporate Headquarters: TIANMU LLC, 8 The Grn, Ste R, Dover, Delaware 19901, United States.
  • Korea Fulfillment Coordination Hub: N029, 602, Yeongdong-daero, Gangnam-gu, Seoul, 06083, Republic of Korea.